Shipping & Returns
I happily ship worldwide via tracked UPS shipping.
Please do not hesitate to contact me for any questions.
All items are made to order - Processing time is 5-7 business days, while shipping takes around 7-10 business days to the US and UK. Orders to Asia, Oceania and Africa can take up to 3 weeks to arrive.
CUSTOMS & RETURNS
Customs fees may be required for some countries, so please check with your country's policies. (EU countries may charge up to 30%)
Returns and exchanges are possible within 14 days of delivery only if the item is defected. Items must be returned in the original packaging and condition before a refund can be made and shipping fees are the responsibility of the customer. A tracking number must be included. Please note that custom orders (including engravings, special platings and quarter size requests for rings) are non-refundable.
Though checking your size with an actual ring sizer (or a local jeweler) is the most guaranteed way of finding out your size, you may also use our printable ring sizer at this address to find your size, or download it from the link below:
You may also refer to our ring size chart HERE
If you receive your item and realize you have given the wrong size, we will happily resize your ring for you with a $30 resizing fee plus shipping costs. As most of our rings are full eternity bands, it is important that you provide us with the correct size, as most of them have to be remade from scratch.
In some cases, resizing with your local jeweler may be a more viable option than having to pay for resizing.
GUARANTEES AND REPAIRS
All Emma Krafft items are guaranteed for up to one year of purchase. For items that are damaged due to user mismanagement, a repair fee may be applied. No responsibility will be taken for repairs made by another jeweler.
All Emma Krafft items are made to the highest standards, but as with all premium items, they also require care. Please see the 'Jewellery Care Guide' HERE